Purchased a 2015 Thor Wind Sport RV with 5,659 miles. Jacks will not go down and can't extend the slide unless stabilizing jacks are down.
Can not use motor home. RV has been at Camping World from June 22, 2018 to date. Have been called by Camping World twice to picking up my RV but when I arrived and check it out, stabilizing jacks would not go down. Camping World informed me that the jacks might go down but first I have to turn the air conditioner on high, turn on head lights on high beam, turn on all coach fans and have the engine running at a high RPM and then try to lower jacks.
Still not sure the jacks will work when needed. Called Ford due to 60 month and 60,000 warrant, Ford does not warrant jacks. Paid $4687.00 for a maintenance service contract on coach but found out it does not cover jacks. THOR customer service said so sorry.
Picking up RV (still jack problem) from Camping World on July 25, 2018. Researching where to take RV to have stabilizing jacks fixed.
Can not used motor home until jacks work. When purchased from Camping World everything was to be working.
Product or Service Mentioned: 2015 Thor Motor Coach Windsport Rv.
Reason of review: Poor customer service.
Monetary Loss: $87941.
Preferred solution: Every thing working on RV as promised and time loss all items purchased.
Thor Motor Coach Pros: -----------------------------------.
Thor Motor Coach Cons: Cutomer service and knowledge of product, Quality is bad, Extremely poor workmanship.