Hudson, Wisconsin
Not resolved
2 comments

Update by user Jul 06

The Actual Cost to replace Couch & Dinette Material & Labor was $1,318.75

Original review posted by user Jul 06

I bought a Brand New Thor 2015 Chateau 31W Class C

Starting last year 2018 all Vinyl inside Coach started to crack & Peel. I Called the Company and all they said was sorry you are over the warranty What BS.

Spend all this money for cheap material used. So today July 2, 2019 while here in River Falls Wisconsin being a Campground Host at Hoffman Park, I contacted Berres Upholstery Services in River Falls . Owner Mike Berres came to the Campground to inspect my Sleeper Couch & Dinette. Mike explained how thin & cheap the material was used by the manufacture & that's why it cracked & peeled.

Mike gave me a quote to exactly replace the old material with new quality material & matching color & design. yesterday 3 days later mike returned with my brand new Couch & Dinette. What a professional job he did.

The new material is much thicker & better. Cost was just under $1,000 Great Job Mike See New Couch Material Photo's below Like

Reason of review: Bad quality.

Monetary Loss: $131875.

Preferred solution: Let the company propose a solution.

Thor Motor Coach Pros: Good value for the product, Overall.

Thor Motor Coach Cons: Thor buys cheap vinyl couches & dinettes, Thor buys & installs cheap vinyl couches & dinettes.

  • Bad Vinyl In Chateau 31W
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TMC-TEAM007
#1713391

Thank you for sharing this experience. Our Customer Support team can be reached directly at 877-855-2867 (Mon-Thurs.8-5 and Fri.8-4) or you can email me at TMCTeam@tmcrv.com. You can also message me the last 8 of your VIN, Phone number and Email, and I can then have a customer support team member contact you.

Anonymous
#1713402
@TMC-TEAM007

I have Spoken this morning July 8th 2019 to Thor Motor coach after receiving a e-mail from them requesting that I contact them directly at Customer Service Team 007. They have informed me that they have heard of these problems before but there is nothing they can do as my 2015 Coach is over its warranty.

Thanks Thor Corp for nothing it will be my last Thor Product.. Alex