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1.0
Details
We purchased a 2018 Thor Challenger 37FH in March of 2018, from the day we bought it we have had it in the shop after every trip, so much so that we coordinate with the shop on our camping trip schedule so that we can use it (been in the shop at least a dozen times if...
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1 comment
TMC-TEAM007
#1732559

Thank you for sharing this experience. Our Customer Support team can be reached directly at 877-855-2867 (Mon-Thurs.8-5 and Fri.8-4) or you can email me at TMCTeam@tmcrv.com. You can also message me the last 8 of your VIN, Phone number and Email, and I can then have a customer support team member contact you.

Review
#1622324 Review #1622324 is a subjective opinion of poster.
Reason of review
Damaged or defective
Loss
$160000
Preferred solution
Full refund
1.0
Details

Update by user Aug 07

Just replace or give money back since it is a LEMON

Original review posted by user Aug 04

We bought a 2018 thor 35m windsport in June 2018 and have had nothing but problems with this LEMON Many water leaks floor coming up even after 3 repairs, jacks have never worked right genstart no one can fix, swayes...
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1 comment
TMC-TEAM007
#1727204

Thank you for sharing this experience. Our Customer Support team can be reached directly at 877-855-2867 (Mon-Thurs.8-5 and Fri.8-4) or you can email me at TMCTeam@tmcrv.com. You can also message me the last 8 of your VIN, Phone number and Email, and I can then have a customer support team member contact you.

Review
#1612662 Review #1612662 is a subjective opinion of poster.
Cons
  • Fail to accept responsibility of product
  • No accountability for issues
  • Workmanship
Reason of review
Damaged or defective
Preferred solution
Full refund
New 19 Thor. Sirusxm says..no antenna error. Ranger wifi sky3 has no switch in cabin. Mike thompson dealer says they have no tec support. Nice equipment if we could use it !
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1 comment
TMC-TEAM007
#1722136

Thank you for sharing this experience. Our Customer Support team can be reached directly at 877-855-2867 (Mon-Thurs.8-5 and Fri.8-4) or you can email me at TMCTeam@tmcrv.com. You can also message me the last 8 of your VIN, Phone number and Email, and I can then have a customer support team member contact you.

Review
#1600504 Review #1600504 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
The A/C and lights work, I can't get generator, backup camera or refrigerator to work after being in storage for two weeks. We had put the switch on store at that time. Everything was working great two week ago. Any suggestions?
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1 comment
TMC-TEAM007
#1722137

Thank you for sharing this experience. Our Customer Support team can be reached directly at 877-855-2867 (Mon-Thurs.8-5 and Fri.8-4) or you can email me at TMCTeam@tmcrv.com. You can also message me the last 8 of your VIN, Phone number and Email, and I can then have a customer support team member contact you.

Review
#1600828 Review #1600828 is a subjective opinion of poster.
2018 Aria water heater won’t turn on. Tried everything. No answer. In S. Dakota with no hot water.
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1 comment
TMC-TEAM007
#1720085

Thank you for sharing this experience. Our Customer Support team can be reached directly at 877-855-2867 (Mon-Thurs.8-5 and Fri.8-4) or you can email me at TMCTeam@tmcrv.com. You can also message me the last 8 of your VIN, Phone number and Email, and I can then have a customer support team member contact you.

Review
#1594620 Review #1594620 is a subjective opinion of poster.
I’d be interested in joint class action and know of at least one other outlaw owner who also would join
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1 comment
TMC-TEAM007
#1720086

Thank you for sharing this experience. Our Customer Support team can be reached directly at 877-855-2867 (Mon-Thurs.8-5 and Fri.8-4) or you can email me at TMCTeam@tmcrv.com. You can also message me the last 8 of your VIN, Phone number and Email, and I can then have a customer support team member contact you.

Review
#1593398 Review #1593398 is a subjective opinion of poster.
Front air wont work opresive heat here
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1 comment
TMC-TEAM007
#1714989

Thank you for sharing this experience. Our Customer Support team can be reached directly at 877-855-2867 (Mon-Thurs.8-5 and Fri.8-4) or you can email me at TMCTeam@tmcrv.com. You can also message me the last 8 of your VIN, Phone number and Email, and I can then have a customer support team member contact you.

Review
#1583419 Review #1583419 is a subjective opinion of poster.
1.0
Details
wipers quit can't find anyone to help with problem
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1 comment
TMC-TEAM007
#1714990

Thank you for sharing this experience. Our Customer Support team can be reached directly at 877-855-2867 (Mon-Thurs.8-5 and Fri.8-4) or you can email me at TMCTeam@tmcrv.com. You can also message me the last 8 of your VIN, Phone number and Email, and I can then have a customer support team member contact you.

Review
#1581529 Review #1581529 is a subjective opinion of poster.
Reason of review
Bad quality
Loss
$600
Thor Motor Coach - Thor Chateau 31W Couch & Dinette Material
Thor Motor Coach - Thor Chateau 31W Couch & Dinette Material
Thor Motor Coach - Thor Chateau 31W Couch & Dinette Material

Update by user Jul 06

The Actual Cost to replace Couch & Dinette Material & Labor was $1,318.75

Original review posted by user Jul 06

I bought a Brand New Thor 2015 Chateau 31W Class C Starting last year 2018 all Vinyl inside Coach started to crack & Peel. I Called the Company and all they said was sorry you are over the...
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2 comments
TMC-TEAM007
#1713391

Thank you for sharing this experience. Our Customer Support team can be reached directly at 877-855-2867 (Mon-Thurs.8-5 and Fri.8-4) or you can email me at TMCTeam@tmcrv.com. You can also message me the last 8 of your VIN, Phone number and Email, and I can then have a customer support team member contact you.

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Review
#1578768 Review #1578768 is a subjective opinion of poster.
Pros
  • Overall
  • Good value for the product
Cons
  • Thor buys & installs cheap vinyl couches & dinettes
  • Thor buys cheap vinyl couches & dinettes
Reason of review
Bad quality
Loss
$131875
Preferred solution
Let the company propose a solution
Tags
  • Bad Vinyl In Chateau 31W
2.4
Details
Thor Motor Coach - Faulty Factory Repair
Thor Motor Coach - Faulty Factory Repair
Thor Motor Coach - Faulty Factory Repair
Thor Motor Coach - Faulty Factory Repair
Thor Motor Coach - Faulty Factory Repair

Update by user Oct 01

Finally received approval from Thor to repair the cap paint issue and gel coat cracks on driver side A-pillar. My unit is going in for repair October 2, 2019.

I hope this is the last of the major quality issues. For all the subscribers of this post, I’ve performed...

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2 comments
TMC-TEAM007
#1713377

Thank you for sharing this experience. Our Customer Support team can be reached directly at 877-855-2867 (Mon-Thurs.8-5 and Fri.8-4) or you can email me at TMCTeam@tmcrv.com. You can also message me the last 8 of your VIN, Phone number and Email, and I can then have a customer support team member contact you.

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Review
#1578766 Review #1578766 is a subjective opinion of poster.
Product
Warranty
Pros
  • Size
  • Design of coach fits my needs
  • Easy to drive
Cons
  • Customer service
  • Construction shoddy
  • Poor quality
Reason of review
Bad quality
Loss
$5000
Preferred solution
Repair
Tags
  • Product Defective
  • Factory Defects
  • Poor Quaility
  • Poor Customer Care And Complaint