Thor Motor Coach

Thor sucks. I bought a brand new unit.

Took two short trips and found the mold, which was black, green, white, and pink. The wood has expanded and is full of mold. It needs to be destroyed. Mold cannot be fixed, and Thor's *** need to destroy it, but they will not give us a new unit.

I want them to drive that piece of *** with all the mold in it and let them get sick. My husband has stage 4 pancreatic cancer, and there is no way we can use that unit. I'm asking anyone who reads this to buy from a different manufacturer who stands behind their products. This is a piece of *** I have photos to prove it.

Put them out of business. They don't know how to build anything properly, and they don't care.

They just take your money and give you a piece of *** they call a motorhome. Go somewhere else, please.

Serious Quality and Service Issues 2025 Gemini Thor

I purchased a 2025 Thor Gemini that has had non-stop issues since day one: backwards water heater, wrong coolant, misinstalled electronics, and now mismatched batteries that dont work with the solar setup. I bought it with two 200 amp-hour batteries, but Thor is trying to downgrade me to 100s.

Its been 5 months and I still dont know if replacements are coming. Their rep, Jeremy, no longer replies to emails and hasnt even updated my dealer.

Ive got a major off-grid trip coming up, and I still dont have a working system. Meanwhile, Lamesa RV has been great especially Mario but theyre left hanging too.

Im now in a legal dispute with Thor.

I would not recommend this manufacturer to anyone. If youre considering a Thor motorhome, know that when things go wrong, youre likely on your own.

Absolute junk, the worst mistake I ever made was buying a Thor! Brand new and nothing but issues, purchased in March and I have had it less than 3 weeks; the rest of the time it has been in the shop! Poor workmanship, sloppy work putting it together, and Thor could not care less. Their mantra is, 'Well, we will fix it.' What about compensation for all the stress, issues, problems, and that it looks used? They stated, 'Your compensation is that we are fixing it!'

Paint all chipped

Decal torn

Door trim falling off

Screens fell off

Cupboard drawers don't close

Fridge does not stay closed

Shelf clips missing

Compartment door falls open

Pocket door does not stay open

Crack in fiberglass

Bowing window

Staples and putty on wall material

Slider bows

Run away from Thor, buy anything else; I wish I had done more research!!!

I have now had my RV for five months. It is still not working.

It is a 2025 Gemini trip. The water heater was put together backwards. The electrical system was not installed right the solar panels pretty much everything. I bought this with 200 amp power batteries, two of them they put in the wrong brand theyre not communicating.

So they ordered new batteries and they ordered 100 amp power batteries Mario at the service department. instructed Jeremey that works for Thor not to do that that I am watching them and I am not downgrading my batteries. Jeremey says to me just go in there and lets put those 100 amp hour batteries in there to see if it works. I said, but I have two 200 amp power.

He said we can install more. Lets just make sure it works. I said no I would rather wait to get the correct batteries in there. Let me know when theyre gonna arrive.

he said now I will have to talk to your attorney. I cant just upgrade the batteries. I said this is not upgrading the batteries. This is how I bought this coach And yesterday he was saying oh lets put these lower grade batteries in and we can add more that would be a lot more work so it didnt sit well with me.

Yep he was straight up lion just trying to get these lower grade batteries in and was gonna wash hat his hands at me. I had no intent until this moment to turn this motorhome in as a Lemon, but to think I would have to work with this type of a company in the future if anything went wrong its already officially a Lemon and thanks to his lies, it would be very hard to convince me to keep this thing in my possession, knowing I would have to work with liars and manipulators in the future do not buy Thor.

Since 2001 in April I purchased a Ace and it's been in the shop for 6 weeks a month after purchase and every time I put it in after that there was nothing that they could do to help me please put in products that was not asked of them to do like a new windshield which they claim when I bought the product that they will owe me a new one but that would be up to me but since they couldn't help me they just decided to go ahead and put the windshield that didn't need replacing at all but that was on my prerogative to do so. They denied me any kind of work because I was stranded out on 12 acres and could not move the vehicle when I had an extended warranty they claimed I didn't have one at all and that I had to go and buy two more after that within the same year and now I'm trying to get the same work that was needed 3 years ago done again I've had no air conditioning for the past 3 years no heater in the winter no running water and my generator had stopped running to the point where last year and this year I had that higher a mobile mechanic to come out and to at least get it started again and I'm out $700 there which is nothing comparisons to the $100,000 and saved gasoline receipts and oil receipts due to the fact that I was stranded nobody at camping world or anywhere around would come and help me even though my wife needed to have air flow through the vents like air conditioning which didn't work like I said she has COPD and asthma she's 75 years old it is taking a toll on all of us I want my money back and I plan on taking them to court over this I don't give a...

On how long it takes they need to be put out of business. And the way they come across if I'm not happy they're not happy what crap is that!

Bought a 2023 Thor Challenger in May, 2023. Generator never would run, refrigerator fell out of its compartment running down the road, headlights had a short and wouldn't stay on at dark, one of the rooms would never extend or retract as needed.

Camping World was worthless for warranty work as they don't answer the phone or return calls. Gave up and took it to a local dealer for help. 18 months and 4k out of pocket repair bills still couldn't get all the problems resolved. Thor ignored calls as well.

Ended up selling it to a wholesale buyer.

Cost me 90k to get rid of the piece of junk. DON'T BUY A THOR PRODUCT.

We purchased a 2022 Thor Class A in 2021. We thought we were getting a great deal on a second home.

However, we have had to take it back to service four times already. Number one: the windshield was installed upside down. Number two: there was a crack around the skirting on the inside. Number three: the refrigerator went out.

Number four: it faded really badly, and when they buffed it out because they said that Thor would not cover a paint job, the buffing job was terrible. Camping World of Greenville has not helped us with these issues. Now, it needs a windshield wiper that they say we have to pay for because it's not covered under the warranty.

Why did we pay for an extended warranty? I don't understand it.

Kelly Schlabach
Customer Service
Thor Motor Coach
WarrantySupport@***.com
Customer Service Line: 877-855-****
Subject: [EXTERNAL]RE: 1F66F5DNXN0A08306
1 Paint job is Defective. Clear coat is insufficient.

Oversprays all over the vehicle needs to be repainted. Complete RV.
2 Hood Access compartment. Installed improper. Unsafe.

Not secure shaving the paint and the fiberglass on the front end.
Needs to be repaired repainted. and missing grommets for seals installed. to prevent shaving
3 Windshield wiper motor. When wipers are engaged.

The dashboard goes up and down approximately two inches up and two inches down. Improper installation
4 Dashboard delivered cracked improperly installed. 2 inch gap along the right side, wear rides along the windshield needs. To be replaced.
5 When vehicle.

Is driving forward. The front cow air passes through causing winds to come from behind the dashboard Also allowing for toxic Fumes to enter cabin from engine
6 Emergency flash not functional.
7 In dash radio. Navigation system non functional vehicle also delivered without. Hands free.

Microphone As required by New York State
8 Control switches on steering column and steering wheel non functional
9 vehicle delivered without radio antenna missing
10 all window dressings in RV improperly installed some falling others nonfunctional mostly all installed crooked
11 TV and sound bar installed over kitchenette falling off wall improper installation serious hazard
12 microwave and cabinets over cooketop improper installation falling off wall serious hazard
13 multiple cabinets throughout the bedroom 2 bathrooms over the couch over the kitchen sink base cabinets and hanging cabinets defective improperly installed defective paint doors not functioning properly shifting not properly installed unsafe could cause hazzard needs to be replaced
14 kitchen sink faucet defective needs to be replaced
15 kitchen sink drain defective still leaking needs to be repaired
16 wallpaper throughout RV in multiple spots is lifting needs to be replaced not patched
17 refrigerator installed improperly on an angle doors out of line is improper installation also has Ding on front door from delivery
18 all three slide outs have leaks have bin to dealers said they repaired it bring it back still leaking still problem needs to be repaired properly
19 flooring throughout RV multiple stains for multiple leaks needs to be replaced also sub flooring needs to be checked if need to be replaced
20 bunk bed sliding doors improperly installed were unable to repair chafing from improper installation needs to be replaced
21 front bathroom door improperly installed chafing rubbing the wall needs to be replaced
Towel rack to the right of cabinet installed in proper location when you open the cabinet door it hits the towel rack
22 rear bath toilet installed improper off by several degrees shower installed improper leaking through to the bathroom floor shower head install the improper cabinets installed them proper crooked and coming loose from the wall needs to be replaced
23 rear bathroom window crack along top
24 rear bedroom cabinet doors improperly installed croquet hard to open and
25 left and right next to the beds countertop tables improperly installed very loose needs to be replaced or repaired
26 cellular Wi-Fi system nonfunctional
27 Entry door installed improper. When you close the door. One inch gap opening. You can see sunlight out the top.
28 Furnace hot water heater under kitchen sink
Is replaced after fire on first time use.

The vents when you look you can see through sunlight causing a leak. Improper installation
29 New furnace installed unsafe to use when you use it. Cabin fills with smoke and toxins
30 Solar panels non functional.
31 Batteries not holding charge. If you run the motor.

For a long period of time for. Charging the batteries. You have to hit the jump button on the dashboard to start it. If you leave it sit for 3 hours or more RV goes completely dead.

Needing a jump pack
32 Generator non functional. After many hours on the phone with. Thor. Dealership camping world unable to repair under warranty was given a phone number for a Generator dealership for.

The generator company. In Albany, NY drove to Albany, NY to find out they would not repair it while it is in the rv would have to be removed by someone else. Then they could attempt to repair it. Brought the rv back down to Long Island.

Paid out of pocket. To have it diagnosed. Theres nothing wrong with the generator. It is.

The fuel supply line or problem in the tank. Improper installation. Non functional due to thor Improper installation
needs to be addresst
33 Canopy driver side improper installation. Out of line with the track on the roof.

Canvas on the roof out of line by almost a foot. Leaving the back part of the canvas flapping in the wind, causing damage to the canvas. Now canvas needs to be replaced also when they mounted it on. The RV, they drill holes only to discover they were putting it in the wrong spot.

redrill them mounted and left the holes drilled in the side of the RV Not repaired por workmanship.
Also canopy when extended. If it rains, the water pulls on the canvas Improper angle to allow water to run off properly. Pour installation
34 Headlights in RV were never properly aim and lined up. One side points up to trees.

The other side is pointing down to the ground out of line Never properly installed
35 Random power failure in the parking light system and brake lights. Left rear lower parking lamp continuously. Out. Rest of parking lights at times work and other times do not work.
36 110 outlet in center bathroom.

Will not reset. Most likely a short somewhere in the RV in the 110 system Non functional
37 Vehicle is tracking out of alignment. I believe it to be the rear axle is improperly installed. Causing the vehicle not to drive straight down the road.
38 Lower compartments.

Outside. All the metal that was installed by Thor is rusting. Especially the battery compartment. And another compartments that have steel in it.

Needs to be replaced not to be repaired.
Whens Thor? Installed this steel. They never painted and coated it All the cutting edges have exposed metal, causing rust
Metal is only shipped with a shipping primer, not. Painted and coated properly needs to be replaced
39 Outside lower compartment doors out of alignment.

Needs adjusting
40 Outside Entertainment Center compartment door out of alignment. Hitting and if you keep shutting it, it will chip the paint. Needs to be repaired also. Entertainment system inside panels for.

Panels are falling apart. Needs to be addressed
41 Both side view mirrors defective. Or improper installation when drive. Vibration blurring the vision in the mirrors.

Most likely needs to be replaced
42 Furnace fire. all ductwork would need to be replaced.
The rest of the list is in the photos that were sent to you
I have driven this RV to New Jersey Camping World three times with no prevail
I have driven this RV to Kingston NY Camping World three times with no prevail
I have driven this RV to Florida Camping World with no prevail
I was told to bring this to the RV show in Pennsylvania to be worked on with no prevail
I was told to have warranty work done in Albany for the generator drove it there with no prevail
Camping World dealerships for Thor will not document any repairs needed untell the Rv is left there and if they're not able to take it in they will not give you paperwork documenting the defects