Thor Motor Coach

Since 2001 in April I purchased a Ace and it's been in the shop for 6 weeks a month after purchase and every time I put it in after that there was nothing that they could do to help me please put in products that was not asked of them to do like a new windshield which they claim when I bought the product that they will owe me a new one but that would be up to me but since they couldn't help me they just decided to go ahead and put the windshield that didn't need replacing at all but that was on my prerogative to do so. They denied me any kind of work because I was stranded out on 12 acres and could not move the vehicle when I had an extended warranty they claimed I didn't have one at all and that I had to go and buy two more after that within the same year and now I'm trying to get the same work that was needed 3 years ago done again I've had no air conditioning for the past 3 years no heater in the winter no running water and my generator had stopped running to the point where last year and this year I had that higher a mobile mechanic to come out and to at least get it started again and I'm out $700 there which is nothing comparisons to the $100,000 and saved gasoline receipts and oil receipts due to the fact that I was stranded nobody at camping world or anywhere around would come and help me even though my wife needed to have air flow through the vents like air conditioning which didn't work like I said she has COPD and asthma she's 75 years old it is taking a toll on all of us I want my money back and I plan on taking them to court over this I don't give a...

On how long it takes they need to be put out of business. And the way they come across if I'm not happy they're not happy what crap is that!

Bought a 2023 Thor Challenger in May, 2023. Generator never would run, refrigerator fell out of its compartment running down the road, headlights had a short and wouldn't stay on at dark, one of the rooms would never extend or retract as needed.

Camping World was worthless for warranty work as they don't answer the phone or return calls. Gave up and took it to a local dealer for help. 18 months and 4k out of pocket repair bills still couldn't get all the problems resolved. Thor ignored calls as well.

Ended up selling it to a wholesale buyer.

Cost me 90k to get rid of the piece of junk. DON'T BUY A THOR PRODUCT.

We purchased a 2022 Thor Class A in 2021. We thought we were getting a great deal on a second home.

However, we have had to take it back to service four times already. Number one: the windshield was installed upside down. Number two: there was a crack around the skirting on the inside. Number three: the refrigerator went out.

Number four: it faded really badly, and when they buffed it out because they said that Thor would not cover a paint job, the buffing job was terrible. Camping World of Greenville has not helped us with these issues. Now, it needs a windshield wiper that they say we have to pay for because it's not covered under the warranty.

Why did we pay for an extended warranty? I don't understand it.

Kelly Schlabach
Customer Service
Thor Motor Coach
WarrantySupport@***.com
Customer Service Line: 877-855-****
Subject: [EXTERNAL]RE: 1F66F5DNXN0A08306
1 Paint job is Defective. Clear coat is insufficient.

Oversprays all over the vehicle needs to be repainted. Complete RV.
2 Hood Access compartment. Installed improper. Unsafe.

Not secure shaving the paint and the fiberglass on the front end.
Needs to be repaired repainted. and missing grommets for seals installed. to prevent shaving
3 Windshield wiper motor. When wipers are engaged.

The dashboard goes up and down approximately two inches up and two inches down. Improper installation
4 Dashboard delivered cracked improperly installed. 2 inch gap along the right side, wear rides along the windshield needs. To be replaced.
5 When vehicle.

Is driving forward. The front cow air passes through causing winds to come from behind the dashboard Also allowing for toxic Fumes to enter cabin from engine
6 Emergency flash not functional.
7 In dash radio. Navigation system non functional vehicle also delivered without. Hands free.

Microphone As required by New York State
8 Control switches on steering column and steering wheel non functional
9 vehicle delivered without radio antenna missing
10 all window dressings in RV improperly installed some falling others nonfunctional mostly all installed crooked
11 TV and sound bar installed over kitchenette falling off wall improper installation serious hazard
12 microwave and cabinets over cooketop improper installation falling off wall serious hazard
13 multiple cabinets throughout the bedroom 2 bathrooms over the couch over the kitchen sink base cabinets and hanging cabinets defective improperly installed defective paint doors not functioning properly shifting not properly installed unsafe could cause hazzard needs to be replaced
14 kitchen sink faucet defective needs to be replaced
15 kitchen sink drain defective still leaking needs to be repaired
16 wallpaper throughout RV in multiple spots is lifting needs to be replaced not patched
17 refrigerator installed improperly on an angle doors out of line is improper installation also has Ding on front door from delivery
18 all three slide outs have leaks have bin to dealers said they repaired it bring it back still leaking still problem needs to be repaired properly
19 flooring throughout RV multiple stains for multiple leaks needs to be replaced also sub flooring needs to be checked if need to be replaced
20 bunk bed sliding doors improperly installed were unable to repair chafing from improper installation needs to be replaced
21 front bathroom door improperly installed chafing rubbing the wall needs to be replaced
Towel rack to the right of cabinet installed in proper location when you open the cabinet door it hits the towel rack
22 rear bath toilet installed improper off by several degrees shower installed improper leaking through to the bathroom floor shower head install the improper cabinets installed them proper crooked and coming loose from the wall needs to be replaced
23 rear bathroom window crack along top
24 rear bedroom cabinet doors improperly installed croquet hard to open and
25 left and right next to the beds countertop tables improperly installed very loose needs to be replaced or repaired
26 cellular Wi-Fi system nonfunctional
27 Entry door installed improper. When you close the door. One inch gap opening. You can see sunlight out the top.
28 Furnace hot water heater under kitchen sink
Is replaced after fire on first time use.

The vents when you look you can see through sunlight causing a leak. Improper installation
29 New furnace installed unsafe to use when you use it. Cabin fills with smoke and toxins
30 Solar panels non functional.
31 Batteries not holding charge. If you run the motor.

For a long period of time for. Charging the batteries. You have to hit the jump button on the dashboard to start it. If you leave it sit for 3 hours or more RV goes completely dead.

Needing a jump pack
32 Generator non functional. After many hours on the phone with. Thor. Dealership camping world unable to repair under warranty was given a phone number for a Generator dealership for.

The generator company. In Albany, NY drove to Albany, NY to find out they would not repair it while it is in the rv would have to be removed by someone else. Then they could attempt to repair it. Brought the rv back down to Long Island.

Paid out of pocket. To have it diagnosed. Theres nothing wrong with the generator. It is.

The fuel supply line or problem in the tank. Improper installation. Non functional due to thor Improper installation
needs to be addresst
33 Canopy driver side improper installation. Out of line with the track on the roof.

Canvas on the roof out of line by almost a foot. Leaving the back part of the canvas flapping in the wind, causing damage to the canvas. Now canvas needs to be replaced also when they mounted it on. The RV, they drill holes only to discover they were putting it in the wrong spot.

redrill them mounted and left the holes drilled in the side of the RV Not repaired por workmanship.
Also canopy when extended. If it rains, the water pulls on the canvas Improper angle to allow water to run off properly. Pour installation
34 Headlights in RV were never properly aim and lined up. One side points up to trees.

The other side is pointing down to the ground out of line Never properly installed
35 Random power failure in the parking light system and brake lights. Left rear lower parking lamp continuously. Out. Rest of parking lights at times work and other times do not work.
36 110 outlet in center bathroom.

Will not reset. Most likely a short somewhere in the RV in the 110 system Non functional
37 Vehicle is tracking out of alignment. I believe it to be the rear axle is improperly installed. Causing the vehicle not to drive straight down the road.
38 Lower compartments.

Outside. All the metal that was installed by Thor is rusting. Especially the battery compartment. And another compartments that have steel in it.

Needs to be replaced not to be repaired.
Whens Thor? Installed this steel. They never painted and coated it All the cutting edges have exposed metal, causing rust
Metal is only shipped with a shipping primer, not. Painted and coated properly needs to be replaced
39 Outside lower compartment doors out of alignment.

Needs adjusting
40 Outside Entertainment Center compartment door out of alignment. Hitting and if you keep shutting it, it will chip the paint. Needs to be repaired also. Entertainment system inside panels for.

Panels are falling apart. Needs to be addressed
41 Both side view mirrors defective. Or improper installation when drive. Vibration blurring the vision in the mirrors.

Most likely needs to be replaced
42 Furnace fire. all ductwork would need to be replaced.
The rest of the list is in the photos that were sent to you
I have driven this RV to New Jersey Camping World three times with no prevail
I have driven this RV to Kingston NY Camping World three times with no prevail
I have driven this RV to Florida Camping World with no prevail
I was told to bring this to the RV show in Pennsylvania to be worked on with no prevail
I was told to have warranty work done in Albany for the generator drove it there with no prevail
Camping World dealerships for Thor will not document any repairs needed untell the Rv is left there and if they're not able to take it in they will not give you paperwork documenting the defects

On 7 March 2024 I went to General Rv to do inspection on a (supposedly) 2024 THOR Delano 24FB-DG, Vin # W1XE33Y9NN207536. I put down a hefty deposit.

What I found during the inspection was very disturbing to say the least. I told the management at General Rv, that this unit should not have been allowed on the lot, especially being sold as a new or even used unit (I am going to post photos as well). The rust on the unit hinges and undercarriage was so extensive that paint could not cover it, and hinges needed to be completely replaced. The undercarriage was totally rusted and as soon as we looked at the unit, each of the compartment hinges were corroded and rusted.

I was told the unit had only been in the area for only several weeks. It appeared that the unit had been submerged in salt water as I stated to management. I looking up the Vin and the information I found stated it was a 2022 chassis being sold as 2024, this was also confirmed by THO customer service, and to top it off the AC did not work and the tech could not reset or get the AC to work. A picture is worth 1000 words.

THOR customer service told me that the undercarrage was not coreved by warrinty. My response was , I'm not asking for warrnity, I'm letting you know that this unit is rusted thoughout and it should not be for sale. I'm sure some other customer that do not knw what to look for will come alone and buy it and not know what they are getting into pictures and the major mistakes and flaws about this and more than likely other units they stand behind and sell. Tired, frustrated, and very disappointed.

General RV Staff and THOR as a company should be ashamed of trying to take advantage of people. As a customer and disabled War Veteran my experience with THOR customer service was a slap in the face, and I feel the need to post, so others will not fall victims to this vicious scam of rusted out 2022 units being sold as 2024. There is no excuse, or mistake.This is fraud!

Vin #W1X8E33Y9NN207536. With the response I received from customer servive I have decided to get my deposit back and look at bying a Tiffton, a company that stand behide their products.