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1.1
Details
So I posted pictures of our coach on here recently and the damage has only gotten worse after seeing how Thor dismantled our unit without our knowledge despite me asking to be present when their folks where there to do an inspection...not a disassemble job. I have...
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42 comments
Anonymous
#1773331

I have had many issues with my 2019 and they are the worst to deal with, and ready to file a suit. Just say the word!

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Review
#1193367 Review #1193367 is a subjective opinion of poster.
Product
Thor Motor Coach Rv
Pros
  • How awesome it looked at first
Cons
  • Poor quality
  • How horrible the quality is on these units
Reason of review
Damaged or defective
Loss
$130000
Preferred solution
Full refund
Tags
  • Thor Class A Motorhome
  • Thor Poor Workmanship
  • Thor Class A Miramar 34 2

Thor Motor Coach - Do Not Buy A Thor Product

1.0
Details
We set out on our dream of owning a class A motorhome, and despite all negative reviews we still chose a brand new Thor Windsport 34J. Great features and floor plan, but the quality of the build has been an absolute nightmare. Just thinking about it stresses me out. Thor does not support their product or their dealers. Features are useless if nothing works properly and one thing after another breaks because it is junk. They build a sub-par product blast it out the door and put all the onus on the dealers. The dealers can't fix stuff and Thor is like too bad, and the customer is left in the middle with a pile of crap. This industry needs a rude awakening on quality. If you want a nightmare, buy a Thor from Camping World, lethal combination.
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1 comment
TMC-TEAM007
#1777136

Thank you for sharing your experience. Our Customer Support team can be reached directly at 877-855-2867 (Mon-Thurs 8-5 and Fri 8-4) or you can email us at tmcteam@tmcrv.com. You can also message me the last 8 of your VIN, phone number and email, and I will have one of our Customer Support team members contact you.

Review
#1707396 Review #1707396 is a subjective opinion of poster.
Pros
  • Lack of quality control during manufacturing process
Cons
  • Continuing auto-leveling problems
  • Gross negligence in manufacturing
  • Inferior product - very poor quality
Reason of review
Damaged or defective
Loss
$100000
Preferred solution
Full refund
Tags
  • Class A Rv
  • Thor Quality
  • Never Buy A Thor
  • Poor Customer Care And Complaint

Thor Motor Coach - Don’t buy!!!!!

1.0
Details
Brought brand new 1900 miles on it and has been in shop more this we have used it. Slide in now broke and will home extend out! Would like to hold them accountable for this awful RV. Email is hollygamble@comcast net.
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1 comment
TMC-TEAM007
#1776567

Thank you for sharing your experience. Our Customer Support team can be reached directly at 877-855-2867 (Mon-Thurs 8-5 and Fri 8-4) or you can email us at tmcteam@tmcrv.com. You can also message me the last 8 of your VIN, phone number and email, and I will have one of our Customer Support team members contact you.

Review
#1706520 Review #1706520 is a subjective opinion of poster.
Product
2017 Thor Motor Coach Four Winds Rv
Cons
  • Customer service stand by your product
  • Warranty
  • Thor buys cheap vinyl couches & dinettes
Reason of review
Bad quality
Preferred solution
Full refund

Thor Motor Coach in Orlando, Florida - Recent problems

4.0
Details
It is every month we have a problem. Most recent is the tear slide is broken and also more water leaks.
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1 comment
TMC-TEAM007
#1769469

Should you require more assistance please contact us at 877-855-2867 and one of our Customer Service specialists will be able to assist you. We are open until 5 pm M-TH and until 4 pm on Fridays (ET). You could also email us at TMCTeam@tmcrv.com or LIVE Chat with us from the Owners tab at www.thormotorcoach.com

Review
#1692024 Review #1692024 is a subjective opinion of poster.
Product
Thor Motor Coach Rv
Reason of review
Bad quality

Thor Motor Coach in Orange Beach, Alabama - Buyer BEWARE!!

1.0
Details
Buyer BEWARE!! Very POOR quality. New, but in the shop more than we have had it. Thus, we are paying for something we can’t use. Leaking roof, leaking toilet, trim peeling off exterior while driving, microwave falling out, decals bubbling, battery died. We have safety concerns with this RV. In addition, poor customer service from Thor. Biggest waste of our hard earned money...so save yours. Avoid buying a Thor!!!
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1 comment
TMC-TEAM007
#1768673

Thank you for sharing this experience. Our Customer Support team can be reached directly at 877-855-2867 (Mon-Thurs 8-5 and Fri 8-4 ET) or you can email me at TMCTeam@tmcrv.com. You can also message me the last 8 of your VIN, Phone number, and Email, and I can then have a customer support team member contact you.

Review
#1691312 Review #1691312 is a subjective opinion of poster.
Product
2019 Thor Motor Coach Freedom Elite Rv
1.2
Details
Thor Motor Coach - 2019 Thor Freedom Elite 30FE
Thor Motor Coach - 2019 Thor Freedom Elite 30FE
Thor Motor Coach - 2019 Thor Freedom Elite 30FE
Thor Motor Coach - 2019 Thor Freedom Elite 30FE
Thor Motor Coach - 2019 Thor Freedom Elite 30FE
Thor Motor Coach - 2019 Thor Freedom Elite 30FE
Thor Motor Coach - 2019 Thor Freedom Elite 30FE
Thor Motor Coach - 2019 Thor Freedom Elite 30FE
Thor Motor Coach - 2019 Thor Freedom Elite 30FE
Thor Motor Coach - 2019 Thor Freedom Elite 30FE
My unit is currently in for service for a water leak for a 2nd time. I originally took it to Camping World in Grain Valley, which is where we purchased the unit Aug 2018. They told us the water leak was from the hot water tank, the fitting wasn't installed correctly...
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2 comments
DebonairCanary279
#1767615

The last of my VIN is JDC30791, you will be able to find my existing claim with that. I have been emailing Nate all of these issues, photos, etc.

I have stated my claim needed to be forwarded to management, yet I'm still receiving messages from Nate.

I will forward the emails I have received to TMCTeam@tmcrv.com right now. My phone number and email will be included on that email.

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Review
#1689821 Review #1689821 is a subjective opinion of poster.
Pros
  • Floor plan and cabinets
Cons
  • Product assembly
  • Customer service stand by your product
  • Quality and customer service
Reason of review
Damaged or defective
Loss
$86000
Preferred solution
The unit to be replaced with the same model and same year or newer or we would consider the unit to be returned for a full refund including the amount given for our trade in, admin fee, tax, and the amount we have paid in interest over the last year.
Tags
  • Bunk House
  • Poor Quality
  • Thor Poor Workmanship

Thor Motor Coach in Harker Heights, Texas - WATER COME IN WHILE SIDE IS OUT

1.0
Details
I WAS IN GALVESTON TX AT 3;00 IN MORNING IT RAIN AND IT WAS BAD IN SIDE I HAVE PICTUR OF IT I WENT BACK TO DEARLER IT TOOK 4 WEEKS THEIR AND WAS TOLD IF IT RAIN AGAIN TO BRING SIDE IN WAS A POOR BUILT 3901
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1 comment
TMC-TEAM007
#1767018

Thank you for sharing this experience. Our Customer Support team can be reached directly at 877-855-2867 (Mon-Thurs 8-5 and Fri 8-4 ET) or you can email me at TMCTeam@tmcrv.com. You can also message me the last 8 of your VIN, Phone number, and Email, and I can then have a customer support team member contact you.

Review
#1687738 Review #1687738 is a subjective opinion of poster.
Reason of review
Bad quality
1.0
Details
My vin# is 4UZAAJDT4HCJN9993 it is a 2018 Palazzo it is only a year old and it been in the shop for 4 months tp list all the reasons would take 5 pages. like every other review I have seen I am having all the same issues I am in contact with n attorney to get some...
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1 comment
Anonymous
#1763913

Robert and other Thor Motor Coach owners, especially Palazzo, Thor should be held accountable. We have posted our continuing saga on pissed consumer, Yelp- Thor Motor Coach-Elkhart IN, Face Book Thor Issues and Complaints, Face Book Thor Palazzo Owners Group, BBB of Indiana, other RV Review Sites and even sent 2 emails to 60mintes@cbsnews. Someday there will be a reporter with guts who will do a news story or documentary on the shoddy workmanship and pathetic QC at Thor ,hopefully before serious injury or a death occurs

Review
#1678169 Review #1678169 is a subjective opinion of poster.
Pros
  • Looks great
Cons
  • Very poor quality
  • And non existent customer service
Reason of review
Bad quality
Loss
$150000
Preferred solution
Full refund
Tags
  • Poor Manufacturing
1.7
Details
At the time of delivery of my new Aria the generator had 31 hours on it. It is suggested you change the oil at 50 hours the first time. Thankfully, I took it to Camping World for this service. They were unable to change the filter because the generator was installed...
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Review
#1677185 Review #1677185 is a subjective opinion of poster.
Product
2019 Thor Motor Coach Aria 3901 Rv
1.0
Details
We have had issues with our Vegas since purchasing it new in 2017. The coach had a 2" lean that was finally fixed after 2yrs of haggling and a law suit. Coach was taken to CA from OR for the repairs and returned several weeks later with interior damage, which has yet...
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1 comment
TMC-TEAM007
#1759066

Thank you for sharing this experience. Our Customer Support team can be reached directly at 877-855-2867 (Mon-Thurs.8-5 and Fri.8-4) or you can email me at TMCTeam@tmcrv.com. You can also message me the last 8 of your VIN, Phone number and Email, and I can then have a customer support team member contact you.

Review
#1674238 Review #1674238 is a subjective opinion of poster.
Product
2017 Thor Motor Coach Vegas Rv
Reason of review
Damaged or defective
Preferred solution
Let the company propose a solution
Tags
  • Thor Class A Motorhome

Contact Thor Motor Coach Customer Service

Mailing Address:
THOR MOTOR COACH
520 County Road 15 P. O. Box 1486
Elkhart, Indiana 46516
United States
Phone:
(800) 860-5658
All Thor Motor Coach Contacts

Thor Motor Coach Products and Services Reviews

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1.0
Details
My opinion after purchasing a 2019 THOR Quantum RW28 is that Thor manufactures a far below acceptable product I have had this unit in a dealers shop for four (4) months since purchasing it from LaMesa RV in Phoenix in Late March. Problems range from two kinks in the...
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2 comments
TMC-TEAM007
#1759067

Thank you for sharing this experience. Our Customer Support team can be reached directly at 877-855-2867 (Mon-Thurs.8-5 and Fri.8-4) or you can email me at TMCTeam@tmcrv.com. You can also message me the last 8 of your VIN, Phone number and Email, and I can then have a customer support team member contact you.

View more comments
Review
#1674035 Review #1674035 is a subjective opinion of poster.
Product
Thor Motor Coach Rv
Pros
  • Ford f450 runs well - plenty of power
Cons
  • Inferior product - very poor quality
Reason of review
Bad quality
Loss
$100
Preferred solution
Full refund