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I ordered a dinette booth replacement. The price was reasonable and happy with the purchase. What I was very upset about was being charged $300.00 shipping - was told it couldn’t be delivered UPS or Fed Ex due to size. I don’t believe that. I just ordered a double...
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Company wrote 0 private or public responses to the review from Nov 29.
Anonymous
Another Thor victim

Please write a review on Yelp, Thor Motor Coach, Elkhart, IN. Maybe if enough complain aThor will start taking customer service and quality seriously !

3.8
#1410682
Our 2018 Thor Aria has been a total nightmare. Purchased in February of this year after having a Miramar for two years without problems we stayed with Thor and purchased the ARIA 3901. Our first trip out the passenger side slide gave us problems it wouldn't go all the...
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Company wrote 0 private or public responses to the review from Nov 28.
Anonymous
Another Thor Victom

It's the same story over and over again. No quality and no quality control. Thor uses Lippert Components on slides and steps. Guaranteed to fail. And you are correct Thor proc...

#1409691

With Official Company Response

Our 2018 Thor Class C 32 Ft. MH is the biggest piece of junk I’ve ever seen. It has been in the shop approximately 7 months waiting for manufacturing defects that several times have been “fixed”, always waiting on authorization from Thor. Our factory warranty is up in...
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Company wrote 2 private and 1 public responses to the review from Nov 28.
Anonymous
Another Thor Victom

We feel your pain. Please, please , please share your story on Yelp. Thor Motor Coach, Elkhart IN

TMC-TEAM007
Thor Motor Coach Response

Thank you for sharing this experience. Our Customer Support team can be reached directly at 877-855-2867 (Mon-Thurs 8-5 and Fri.8-4) or you can email me at TMCTeam@tmcrv.com. ...

1.0
#1409514

With Official Company Response

Thor Motor Coach - Manufacture defect not warranted
Thor Motor Coach - Manufacture defect not warranted
Awning started pulling away from side of Motor home 18 months after purchase. Manufacturer (Thor Motor Coach) would only provide information on how to fix problem. Unfortunately this should not have every occurred in the first place and should be corrected by Thor,...
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Company wrote 1 public responses to the review from Nov 12.
Anonymous
Another Thor Victom

We feel your pain! Please share your story on Yelp. Thor Motor Coach , Elkhart IN.

TMC-TEAM007
Thor Motor Coach Response

Thank you for sharing this experience. Our Customer Support team can be reached directly at 877-855-2867 (Mon-Thurs 8-5 and Fri.8-4) or you can email me at TMCTeam@tmcrv.com. ...

#1398628

With Official Company Response

OK, so call me stupid because I didn't look at reviews. After a few years of hitting the Hershey Rv show and my boys saying they want one every time we go, My wife and I hunt for the best deal. We found on at the last minute and it was a 2018 Thor Ace. Had the bunk...
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Company wrote 2 private and 1 public responses to the review from Nov 07.
DraftyFly
DraftyFly

Hi, I already have been in contact with the nice lady Jamie but as she said, you have no fix for the noisy windows. There has been no acknowledgment from Thor of an issue so t...

TMC-TEAM007
Thor Motor Coach Response

Thank you for sharing this experience. Our Customer Support team can be reached directly at 877-855-2867 (Mon-Thurs.8-5 and Fri.8-4) or you can email me at TMCTeam@tmcrv.com. ...

2.0
I liked
  • Lady that helped me with the navi
I didn't like
  • Having more issues with only 2500 miles on it
#1395585

With Official Company Response

The workmanship is awful. We have had issues from one end to the other. Overhead netting pulled out of the ceiling several warped doors, drawers that won't stay closed. The whole drawer unit under the stove fell off and dumped everything behind the cabinets. Several...
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Company wrote 0 private and 1 public responses to the review from Nov 03.
Anonymous
Anonymous

David Ashley 1 min · As far as your tankless hot water heater goes, we had the same problem on our 2018 Eagle. We worked with Girard on this issue and found that it was not ge...

TMC-TEAM007
Thor Motor Coach Response

Thank you for sharing this experience. Our Customer Support team can be reached directly at 877-855-2867 (Mon-Thurs 8-5 and Fri. 8-4) or you can email me at TMCTeam@tmcrv.com....

#1393442

With Official Company Response

We have owned our 2017 Chateau 31E for one year and three weeks. From the beginning, an extraordinary number of defects have been seen. Many things never worked, things installed incorrectly, massive amounts of sawdust and circular cutouts left in furnace area, under...
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Company wrote 1 public responses to the review from Oct 30.
TMC-TEAM007
Thor Motor Coach Response

Thank you for sharing this experience. Our Customer Support team can be reached directly at 877-855-2867 (Mon-Thurs. 8-5 and Fri. 8-4) or you can email me at TMCTeam@tmcrv.com...

#1391250

With Official Company Response

We have so many issues with this coach, I’m sure it’s a LEMON. Had to replace the inventor panel (Thor overnight them to us at a RV park) the hot water heater will not work on gas, the fireplace quite, the passenger seat will not move broke, water pours in off big...
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Company wrote 1 public responses to the review from Oct 30.
TMC-TEAM007
Thor Motor Coach Response

Thank you for sharing this experience. Our Customer Support team can be reached directly at 877-855-2867 (Mon-Thurs. 8-5 and Fri. 8-4) or you can email me at TMCTeam@tmcrv.com...

#1391245
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Thor Motor Coach - Unhappy customer!

We have a 2013 Thor Hurricane and the leather is peeling in it. Looks like it have a disease. Very embarrassing! The amount of money you pay for these vehicles it should be better quality of material used in them. There should be a class action lawyer suit against Thor because they are the makers of the decor. I would not recommend any one to buy Thor products.
Company wrote 0 private or public responses to the review from Oct 21.
1.3
Details
Customer service
Diversity of Products or Services
Insurance Quality
Interest Rate
Location
Product or Service Quality
Staff
Warranty
Website
#1386478

Contact Thor Motor Coach

Mailing Address:
THOR MOTOR COACH
520 County Road 15 P. O. Box 1486
Elkhart, Indiana 46516
United States
Phone:
(800) 860-5658
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Thor Motor Coach - Post on Yelp

All of us consumers who have had horrible quality issues with Thor need to also post them on Yelp! Yelp - Thor Motor Coach, Elkhart, Indiana. There is also a Facebook page " Thor Motor Coach Issues and Complaints.
Company wrote 0 public responses to the review from Oct 20.
1.0
Details
Customer service
Discounts and Special Offers
Diversity of Products or Services
Insurance Quality
Interest Rate
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website
#1385857