Product or Service Quality

We recently purchased a Thor Outlaw. It is obvious the kitchen counter top was not installed properly from the factory.

It was somewhat forced into place. The counter is tipped significantly which causes the stove top to be un-level. This tipping causes HOT Pots and pans to slide off which can cause a major burn. Thor is refusing to rectify the issue and I have received 2 official denials.

I have filed a claim with the BBB and hoping Thor will honor their mission of providing a quality product and fix this unsafe issue. I don't want to take legal action but will pursue if needed. Please see the pictures provided that tell my story. During our walk through it was not obvious there was a problem until I went to cook for the first time.

Standing in the rig you cannot see there is a problem. Only when down low do you see the cabinet was not cut properly and the countertop was not cut properly either and forced into place.

Review about: 2014 Thor Motor Coach Outlaw Rv.

Reason of review: Bad quality.

Monetary Loss: $5000.

Preferred solution: Let the company propose a solution.

Do You Have Something To Say ?

Write a review


Terms of Service
Post Comment

You May Also Like