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2.6
Updated by user Oct 01, 2019

Finally received approval from Thor to repair the cap paint issue and gel coat cracks on driver side A-pillar. My unit is going in for repair October 2, 2019.

I hope this is the last of the major quality issues.

For all the subscribers of this post, Iโ€™ve performed numerous small repairs on my own. Iโ€™ll never purchase another Thor product and given that this industry as a whole doesnโ€™t practice quality control or craftsmanship this may be my last Motorhome purchase.

Updated by user Aug 05, 2019

I sent Thor images and waited for a response. The warranty specialist I was working with never responded back despite my numerous attempts to contact him.

I then contacted another Thor representative and he asked I get a repair estimate.

I finally was able to get an appointment for an estimate at General RV and they said they submitted an estimate to Thor. Iโ€™m waiting on a response.

Original review posted by user Jul 06, 2019

I found paint defects (cracks, discoloring) on my roof cab cap after winter wash. My coach spends winters covered.

I contacted Thor and their response after 2 weeks was to reject my claim. I recontacted the customer service agent again and he requested I send images.

I sent the images a month ago and Iโ€™ve heard nothing back. Iโ€™ve tried contacting the agent twice and no response.

Reason of review: Bad quality.

Monetary Loss: $5000.

Preferred solution: Repair .

Thor Motor Coach Pros: Design of coach fits my needs, Size, Easy to drive.

Thor Motor Coach Cons: Poor quality, Construction shoddy, Customer service.

Location: 2950 Paul Dr, Elkhart, IN 46514

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TMC Team

Thank you for sharing this experience. Our Customer Support team can be reached directly at 877-855-2867 (Mon-Thurs.8-5 and Fri.8-4) or you can email me at TMCTeam@tmcrv.com. You can also message me the last 8 of your VIN, Phone number and Email, and I can then have a customer support team member contact you.

Mahesh Cvk
reply icon Replying to comment of TMC Team

Working with a customer representative, waiting on a response to my claim.

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