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3.4
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Thor Motor Coach - Seats peeling
Thor Motor Coach - Seats peeling
Thor Motor Coach - Seats peeling
Thor Motor Coach - Seats peeling
Thor Motor Coach - Seats peeling
Coach is stored inside controlled environment. We have had 4 1/2 years seats just started flaking and cracking. Are there any recalls or warranty?
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3 comments
StandardEel699
#1735555

I have a 2017 Aria 3901 purchased new in May of 2017. My left side ( as you sit) theater seat has begun peeling and is getting worse.

The arm on the same seat is splitting at the seam. I realize I am out of warranty. I would like to get replacement covers for the back of the seat and the left armrest. I am willing to pay for the replacement covers.

My interior decor is “Hazel Harbor” and the last eight of my VIN are HCJG4882. This seems to be problem with many Thor owners. We enjoy our coach and would like to continue to do so.

Your attention to this matter will be greatly appreciated. Thank you.

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Review
#1532295 Review #1532295 is a subjective opinion of poster.
Product
2014 Thor Motor Coach Hurricane Rv
Reason of review
Bad quality

Thor Motor Coach in Albuquerque, New Mexico - Inverter question

I reached Brian with Thor. He was very nice and explained the outlets that are powered by the inverter. Basically the TVs, computer area. Thanks Brian.
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Review
#1525537 Review #1525537 is a subjective opinion of poster.
Service
Thor Motor Coach Customer Care
Reason of review
Good customer service
At what point in time is a coach a lemon. We purchased for cash a 2018 Thor Aria 3901 April 30, 2018. Not an inexpensive coach. Since then, the water heater required repair..4 times. The gray and black tank gauges failed...multiple times. The radio required repair...3...
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2 comments
Anonymous
#1680018

I’m sorry to say but yes what you experience and more is par for the course. Thor has terrible workmanship and quality.

Please leave a review on YELP- Thor Motor Coach - Elkhart IN, and join Facebook Thor Motor Voach Issues and Complaints. And maybe someday we can get national attention if enough owner email 60m@cbsnews.com

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Review
#1522840 Review #1522840 is a subjective opinion of poster.
Product
2018 Thor Motor Coach Aria 3901 Rv
Reason of review
Bad quality
Generator broke they fixed it, but still having trouble. Awning arm snapped to nothing to do with weather conditions or neglect . Much more problems . My husband and I are older , married 55 years, first RV we ever purchase
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1 comment
TMC-TEAM007
#1679694

Thank you for sharing this experience. Our Customer Support team can be reached directly at 877-855-2867 (Mon-Thurs.8-5 and Fri.8-4) or you can email me at TMCTeam@tmcrv.com. You can also message me the last 8 of your VIN, Phone number and Email, and I can then have a customer support team member contact you.

Review
#1522806 Review #1522806 is a subjective opinion of poster.
Product
Thor Motor Coach Rv
Reason of review
Bad quality
Purchased a brand new Thor Hurricane 34F in June of 2016. The coach has been at the dealer or factory for 474 days out the first 881 days of ownership. Water leaks, flooring issues, charging issues, Outdoor kitchen door failed, auto-levelers constant error codes,...
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2 comments
Anonymous
#1674944

Thor wants me to call or e-mail customer service. LOL..

I have over 400 e-mails and their Customer Service Director's last e-mail basically states "it's out of warranty and Thor will not reimburse you for any of the out of service time".

When asked to elevate it to his supervisor his response was "no, I make the final decision for Thor" case closed. Over $12,000 dollars of camper and insurance payments made for the time the coach was in the shop and at the factory and ZERO compensation from Thor.

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Review
#1516672 Review #1516672 is a subjective opinion of poster.
Product
2016 Thor Motor Coach Hurricane 34F Rv
Reason of review
Bad quality
10 months since my purchase of a 2018 Thor Compass. We reported all of the defects to our sales person immediately..."don't worry, we'll take care of it when you are ready". Damaged linoleum from the manufacturer, their not going to cover it...A cut in the upholstery,...
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3 comments
Anonymous
#1731455

Congrats on getting a resolution. Thor models are getting harder to find at RV dealers because they make RVs on the cheap and full of problems.

My dealer fixed an intermittent problem with a fuse blowing. Circuit is blowing again.

Bad wiring is clearly Thor's lack of quality control, but now Thor says it's the dealer's problem because Thor paid them to fix it. Now that our warranty is past, all that cheap manufacturing is going to be on our dime.

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Review
#1516063 Review #1516063 is a subjective opinion of poster.
Product
2018 Thor Motor Coach Compass Rv
Reason of review
Damaged or defective
Loss
$2000
Preferred solution
Let the company propose a solution
I purchased from Camping world in Statesville Feb 2019. Driving off lot radio/camera not working. I took it back and was told must be short, would have to replace. Although I bought extended warranty, CW is telling me warranty would not cover. I have not even been...
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1 comment
TMC-TEAM007
#1667970

Thank you for sharing this experience. Our Customer Support team can be reached directly at 877-855-2867 (Mon-Thurs.8-5 and Fri.8-4) or you can email me at TMCTeam@tmcrv.com. You can also message me the last 8 of your VIN, Phone number and Email, and I can then have a customer support team member contact you.

Review
#1505815 Review #1505815 is a subjective opinion of poster.
Product
2017 Thor Motor Coach Freedom Elite Rv
Reason of review
Bad quality
I took my RV to the Greenwood Indiana Camping World on February 18th and was promised the RV back no latter than February 28th. I took the RV in to have some warranty work addressed first was the shower surround was pulling away from the wall and the fresh water tank...
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Review
#1505620 Review #1505620 is a subjective opinion of poster.
Product
Thor Motor Coach Rv
Reason of review
Warranty issue
Preferred solution
repair correctly
Had problems with the bed room slide when I pick up the 2019 new challenger 37fh . I final got they taken care and park it at home. Moved it down to a camp to open it up to load and start on a trip. Now the living room will not open. I look in the compartment above the...
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1 comment
TMC-TEAM007
#1662197

Thank you for sharing this experience. Our Customer Support team can be reached directly at 877-855-2867 (Mon-Thurs.8-5 and Fri.8-4) or you can email me at TMCTeam@tmcrv.com. You can also message me the last 8 of your VIN, Phone number and Email, and I can then have a customer support team member contact you

Review
#1493963 Review #1493963 is a subjective opinion of poster.
Product
2019 Thor Motor Coach Challenger 37Fh Rv
Reason of review
Bad quality
Well as the other Thor owners complained about many issues, they're all true. My issues are almost identical with exception of the drop down bed, I've been experiencing left / right motors out of sync. When raising it back to stow. Also, when on road for several miles...
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1 comment
TMC-TEAM007
#1659467

Thank you for sharing this experience. Our Customer Support team can be reached directly at 877-855-2867 (Mon-Thurs.8-5 and Fri.8-4) or you can email me at TMCTeam@tmcrv.com. You can also message me the last 8 of your VIN, Phone number and Email, and I can then have a customer support team member contact you.

Review
#1489670 Review #1489670 is a subjective opinion of poster.
Product
2018 Thor Motor Coach Windsport 31Z Rv
Pros
  • Prompt attention to warrenty issues
Cons
  • Major deficiencies in quality control of new motorcoaches
Reason of review
Poor assembly line workmanship
Loss
$350
Tags
  • defective products