Donna L Txh
map-marker Cleveland, Indiana

Defective gel coat

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Our 2 year old 28Z motor coach looks like it is over 10 years old.

The gel coat has faded despite waxing and covering when not in use.

Dealer and THOR said too bad. It is the Florida Sun that has damaged it and we are not responsible.

Dealer sent photos and report to THOR in May 2018. Thor denied the gel coat was defective.

We have seen numerous RVs on the road with the same problem. They don't all live in Florida.

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Loss:
$10000
Pros:
  • We shopped for 8 years before purchase and love our rv
Cons:
  • Gel coat problem not resolved by thor or dealers
Reason of review:
Bad quality

Preferred solution: Let the company propose a solution

2 comments
TMC Team

Thank you for sharing this experience. Our Customer Support team can be reached directly at 877-855-2867 (Mon-Thurs.8-5 and Fri.8-4) or you can email me at TMCTeam@tmcrv.com. You can also message me the last 8 of your VIN, Phone number and Email, and I can then have a customer support team member contact you.

Guest

Thor only puts one coat of clear coat. We live in WA and it’s cloudy here a lot.

Our Thor paint is the same on a 2 year old 2017. Plus our front cap is failing . It’s only one of many , many issues . Cheap materials, inferior components.

No Quality control!

Please put your review on YELP, Thor Motor Coach, Elkhart,IN. At some point national attention and RV industry will be held accountable!

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Anonymous

Off the lot 2017 freedom elite c class 26he. Radio/backup camera

I purchased from Camping world in Statesville Feb 2019. Driving off lot radio/camera not working.

I took it back and was told must be short, would have to replace. Although I bought extended warranty, CW is telling me warranty would not cover.

I have not even been camping yet. I'm not happy, I want this replacement at no charge.

View full review
Reason of review:
Bad quality
2 comments
Kirsty Few

We were about to fly and pick up a used 2017 Thor Freedom Elite but after reading all these negative comments, we may change our mind on making this purchase. Thanks for the honest comments.

TMC Team

Thank you for sharing this experience. Our Customer Support team can be reached directly at 877-855-2867 (Mon-Thurs.8-5 and Fri.8-4) or you can email me at TMCTeam@tmcrv.com. You can also message me the last 8 of your VIN, Phone number and Email, and I can then have a customer support team member contact you.

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Michael H Qnn
map-marker Bowling Green, Kentucky

The warrenty work I recived at Camping worl Greenwood Indana was not acceptable.

I took my RV to the Greenwood Indiana Camping World on February 18th and was promised the RV back no latter than February 28th. I took the RV in to have some warranty work addressed first was the shower surround was pulling away from the wall and the fresh water tank did not drain. After waiting for 30 days I called the service advisor Harley and asked when my RV would be completed. Harley replied that Thor tales for every to approve warranty work and he had not received the ok to make repairs. so I waited and called back the next week to check and was told we should have it done by the end of the week. so I waited and called back the following week and asked Harley if I could pick up my RV and he said he had to go to the hardware store and pick up some hoses for the drain line instead of ordering from THOR, so I called later that week and was told I could pick the unit up on Saturday. I drove the 100 miles from my home to pick the unit up ,upon arrival I contacted Harley and he pulled some papers out and said sign here. I did the Harley said you motor home is in the back lot you can go pick it up. I asked if he would bring it around since it was raining. he said no so I went and picked up my RV and looked at the repairs. the shower surround had been screwed back up with steel screws and the drain line has multipole types of hoses and radiator clamps holding it together. I wont think THOR MFG would approve of this repair. I went back in to discuss with Harley. I made notes on what I had found on the paper I signed. Harley said he didn't know what I was upset about and would have someone call still have not received a call for Greenwood in Camping World. I am very disappointed in all of this and that it would take 1 1/2 months to some simple repairs and then not done correctly. please give me a call to see if there is anything you can do to make this right. Thank You Michael Hoagland (502)643-****
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Reason of review:
Warranty issue

Preferred solution: repair correctly

Estevan Oym

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Albuquerque, New Mexico

Inverter question

I reached Brian with Thor. He was very nice and explained the outlets that are powered by the inverter. Basically the TVs, computer area. Thanks Brian.
View full review
Reason of review:
Good customer service
Company responded
Anonymous
map-marker Ocala, Florida

Manufacture defect not warranted

Thor Motor Coach - Manufacture defect not warranted
Thor Motor Coach - Manufacture defect not warranted - Image 2

Awning started pulling away from side of Motor home 18 months after purchase. Manufacturer (Thor Motor Coach) would only provide information on how to fix problem.

Unfortunately this should not have every occurred in the first place and should be corrected by Thor, since the bathroom has to be dismantled and torn out to fix the problem at my expense. Manufacturer said That longer bolts would have to be used to go all the way through outside wall to inside to secure bracket.

This would entail removing the shower enclosure and a duild out wall in order to accomplish this. Very expensive

View full review
Reason of review:
Warranty issue
2 comments
Guest

We feel your pain! Please share your story on Yelp. Thor Motor Coach , Elkhart IN.

TMC Team
Thor Motor Coach Response

Thank you for sharing this experience. Our Customer Support team can be reached directly at 877-855-2867 (Mon-Thurs 8-5 and Fri.8-4) or you can email me at TMCTeam@tmcrv.com. You can also private message me the last 8 of your VIN, Phone number and Email, and I will have one of our Customer Support team members contact you.

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Mike J Vrc

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Thor Hurricane - still an absolute disaster

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I just picked up my Thor Hurricane after yet another series of repairs, this time floorboard bolts coming loose and poking up through the linoleum. No sooner than I got it home than the auto-leveling computer starts giving me the "Retract Timeout, return for service" message. I can't reset it, so I have to take it back once again, the second time this very new year. I absolutely, almost inexpressibly >>HATE
View full review
Loss:
$3
Pros:
  • Ford chassis and power train
Cons:
  • Continuing auto-leveling problems
  • Initial dangerous problems
  • Continuing costly repairs needed
Reason of review:
Bad quality
Company responded
Jean B Jap
map-marker Phoenix, Arizona

THOR!!!! Worst decision of our lives.

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Our 2018 Thor Class C 32 Ft. MH is the biggest piece of junk I’ve ever seen. It has been in the shop approximately 7 months waiting for manufacturing defects that several times have been “fixed”, always waiting on authorization from Thor. Our factory warranty is up in February 2019. There is no hope of getting this piece of *** fixed in any timely manner. Some of the problems with the unit are life threatening and we can’t even get anyone to address those. I am just so upset, to the point of severe depression over this. I just don’t understand how these companies get away with this BS. My husband is in extremely poor health and he is also so stressed and angry. We have spent hours upon hours trying to get this resolved, we have even gone to the Attorney General in our state and that’s not looking too good either. Does anyone out there have any recommendations or any good news about getting this resolved? Please help in any way possible. Also we have been in contact with numerous representatives from both the manufacturer and the sales company with no hope of getting these problems finalized.
View full review
Reason of review:
Bad quality
6 comments
Gaynelle Ryl

I am thinking about buying a Thor Aria 4000 in July or august of 2020. Based on these reviews I am feeling a red flag about the Thor QA products and I always learn from other peoples mistakes. Thank you for information

Rakel Oxg

we were looking at purchasing a thor moto coach DON'T THINK SO

Guest

My brother is buying a Jayco. Told him to check out everything mentioned on these posts and if there is any problem to pick another unit. NEVER give them money until everything is fixed to your satisfaction.

Guest

We feel your pain. Please, please , please share your story on Yelp. Thor Motor Coach, Elkhart IN

TMC Team
Thor Motor Coach Response

Thank you for sharing this experience. Our Customer Support team can be reached directly at 877-855-2867 (Mon-Thurs 8-5 and Fri.8-4) or you can email me at TMCTeam@tmcrv.com.

You can also private message me the last 8 of your VIN, Phone number and Email, and I will have one of our Customer Support team members contact you. Thank you, Thor Motor Coach Team

Guest
reply icon Replying to comment of Thor Motor Coach Response

You haven’t resolved anything for us in nine months. I have absolutely no trust in this product at all.

You won’t even call us back now. This is completely wrong and totally irresponsible of your company to do this to people who at first took you at your word.

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Anonymous

Slides

Had problems with the bed room slide when I pick up the 2019 new challenger 37fh . I final got they taken care and park it at home.

Moved it down to a camp to open it up to load and start on a trip. Now the living room will not open. I look in the compartment above the driver side and in the control box it is flashing red. I have no ideal what it controls.

This my second thor and after aback in the shop few trips ever thing work. With all the problems we have with the slides why not try a new system. Monday 18,2019 back in shop to check problem.

This causing people a lot of time fixing thor. Please fix the problem so when you buy a MH you should be able to start enjoying camping with going to a repair shop.

View full review
Reason of review:
Bad quality
1 comment
TMC Team

Thank you for sharing this experience. Our Customer Support team can be reached directly at 877-855-2867 (Mon-Thurs.8-5 and Fri.8-4) or you can email me at TMCTeam@tmcrv.com. You can also message me the last 8 of your VIN, Phone number and Email, and I can then have a customer support team member contact you

Company responded
MARSHALL R Iih
map-marker Elkhart, Indiana

*** upholstery

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have a 2016 thor four winds 22e-----the supposed leather like vinyl used in the seats for the dinette area are all "peeling" from the backer material---Thor customer service says call Lexington industries---Lexington industries says call Thor they are the one who supply material----the total run around---now the vinyl is covered with almost matching color duct tape---THOR SUCKS----all they had to do was replace the cushions, but NO---they just aggravate the customer----THOR customer service SUCKS.----DO NOT BUY THOR

View full review
Loss:
$700
Reason of review:
Damaged or defective

Preferred solution: Let the company propose a solution

1 comment
TMC Team
Thor Motor Coach Response

Thank you for sharing this experience. Our Customer Support team can be reached directly at 877-855-2867 (Mon-Thurs.8-5 and Fri.8-4) or you can email me at TMCTeam@tmcrv.com. You can also message me the last 8 of your VIN, Phone number and Email, and I will have one of our Customer Support team members contact you.

Company responded
Safia Yla

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Nassau, New York

Removing engine cover

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I'm trying to speak to somebody in customer service but nobody answers the phone then you roll me over into this garbage whatever it is
View full review
Reason of review:
Poor customer service
1 comment
TMC Team
Thor Motor Coach Response

Thank you for reaching out. I have passed this information along to our Customer Support Team and someone will be contacting you. Thank you!

Greg S Qap

Poor QC measures at Thor and Camping World

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Thor Motor Coach - Poor QC measures at Thor and Camping World
Thor Motor Coach - Poor QC measures at Thor and Camping World - Image 2

Include my wife and I in this action! We bought this unit for FT living since my work is 100% travel

I am experiencing issues myself. I just bought a 2019 Thor Palazzo 37.4 and have had issues since before we took delivery. Numerous issues were addressed and supposedly taken care of before we took delivery, which we later found were not by Camping World. Within a week, several more issues were noted but the biggest issues were found within 2 weeks when we started getting lots of rain. Water leaking in at the middle of the D/S slide, between the OHC and TV, which we have to bath towels out because of how much water drops in. So, the next morning before I leave to go to work and I climb up top to remove any debris and to get excess water off the slide out toppers and I about feel to my knees. To start, there was a large piece of black duct tape on the right front area of the white roof, right over the passenger seat. I take pictures. As I turn to go back to the rear to climb back down, I notice two areas where light is seen THROUGH THE ROOF. I take pictures. Later that day when I get home, I go back up to see what is going on, I found a total of 6 holes in the membrane (to include the one covered by the duct tape). The areas I saw light coming through actually had holes in the plywood used to build it. One pair of small holes is over an area that has plywood missing.

So with these matters, in addition to a long list of other discrepancies had been brought up to Thor (TMC) and Camping World (CW). Many emails have been sent back and forth between TMC & CW, but the big kick in the *** was CW saying today that they don't think TMC will put on a new roof or authorize CW to do so.

This is why I started searching and found this place. I have been very patient with what has been going on with anticipation of getting my coach back to TX to have CW fix everything but now we have no idea when anything will be addressed.

View full review
Reason of review:
Bad quality
2 comments
Guest

Our 2017 has a failed awning bracket...twice in 6 months, and even though Carefree had a massive recall, Thor Customer Service is belligerent and condescending on the phone saying my warranty doesn’t cover it. The issue is that the Pot Metal crap the arms are made of SNAPPED in the middle...defective!!! Thor is not a coach I would ever again support...we have owned 8 Rigs over the years.

Guest

Believe us we also have a 2017 Palazzo. It's been a dream crushing nightmare!

Thor is a horrible company!

They just don't care about quality just the sale then they run your warranty out! We all need to get together and email 60minutes to run a story on their crap quality!!

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Anonymous
map-marker Irving, Texas

Had to sue. No customer service. Blamed each other.

Well this “Thang” is finally gone. A true piece of *** Had to sue them to get a portion of my money back. No service after the sale and blaming of each other : The RV Shop, Thor Motor Coach and Ford Motor Company. Left us stranded and would not start and had to be towed four times in a 12 month period. There are no service facilities within 100 miles of Baton Rouge and no one could locate the problem. I tried to negotiate settlements with them to no avail. I could write a book about this ordeal, but I just want to forget it. They certainly took the recreation out of RV. Beware dealing with any of these businesses in purchasing an RV. Good freaking riddance. I have to say it, “my wife was right”. Lost $30,000 on this piece of *** and all these companies didn’t seem to care. Please share this dear friends and let’s stop anyone else from going through this physical and emotional disappointment.
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Paul K Zne
map-marker Elkhart, Indiana

Worst Product in the World

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We purchased a 2018 Thor Quantum KM24 (Mercedes Benz Sprinter Chassis) from General RV in Draper Utah April 25, 2018. As the vehicle we purchased was not available in Utah, we travelled to General RV in Grand Rapids, Michigan to pick it up.

Our brand-new RV has been out of service for the last 39 days as of July 9, 2018; currently, there are no viable options in place by the manufacturer to return the vehicle to service – this is an open-ended problem with no solution.

To meet the criteria for Utah’s New Motor Vehicle Warranties Act and the federal Magnusson-Moss Warranty Act, we are including the lengthy current open Work-Order from General RV in Draper, Utah, and addressing each item from the Utah Division of Consumer Protection, Department of Commerce website below:

• The vehicle must have been purchased in the state of Utah

Purchased April 25, 2018 at:

General RV

14295 Minuteman Dr.

Draper, UT 84020

(801) 307-****

(A copy of the Service Agreement is included)

• The vehicle must be new and under warranty

The vehicle is a 2018 model purchased April 25, 2018, purchased warranty is 5-years bumper to bumper

• The vehicle must be a car or truck weighing less than 12,000 pounds, or a motor home

The vehicle is a motor home, GVW is 11,200 lbs.

• The defect must “substantially impair the use, market value or safety of the vehicle.”

A long list of manufacturing and design defects is included in the dealer’s Work-Order (included) – the PRIMARY manufacturing defect that substantially impairs the USE, MARKET VALUE, AND SAFETY of the vehicle is the ‘full-wall slide-out’ (see item #15 on dealer’s Work-Order). This ‘full-wall slide-out’ never worked, and malfunctioned each time we used it, and still does, even after extensive repairs performed multiple times over 6 weeks at two different dealer locations since the date of purchase. This serious manufacturing and design defect affects the usability as well as the safety of the vehicle. Every time the ‘full-wall slide-out’ is extended, it binds and the motors, gears, slides, and rollers break – every time. The design and manufacture of the ‘full-wall slide-out’ is FAULTY and will NEVER work. In addition, the top, side, and cab-over walls of the vehicle were coming apart and spaces were opening between them (see item #3 & item #4 on dealer’s open Work-Order). Although this was repaired by the dealer, there is a high likelihood that this problem will continue throughout the life of the vehicle. Additional problems that impact the usability and market value of the vehicle are the poor gasket and seal installation, leading to gaps throughout the unit in the walls, ceiling, and floor, allowing leakage of rain into the vehicle and mold/rust in narrow spaces (see items #3, #4, #6, #7, and #8 on dealer’s Work-Order – we could see the sky above and street below while inside the vehicle).

• The vehicle must have been in for repairs for the same defect at least four times, OR out of service to the consumer a total of 30 days in either one year or the warranty period, whichever is less

This vehicle was purchased April 25th, 2018 and picked up in Michigan on May 11th, 2018. Since the vehicle was picked up at the dealer’s, it has been out of service and in repair four days in Michigan and 38 days in Utah and counting, and currently there is no anticipated date when it will be put back into service – that is 41 days out of service in the first three months as of July 8, 2018.

• The defect cannot be the result of abuse, neglect or unauthorized modifications of the vehicle

The defects are due to gross negligence during the manufacturing process, lack of quality control at the manufacturer’s, AND major flaws in the design of the ‘full-wall slide-out’.

• The consumer must first go through any informal dispute settlement or arbitration procedure the manufacturer may have established

The pathway to dispute settlement or an arbitration process with Thor and/or General RV is murky and very confusing. In fact, we believe the two companies may be one entity, as evidenced by the fact that General RV recently purchased a defunct Fort Motors plant in Wixom, Michigan and is utilizing it as an assembly location.

There is nothing in our owner’s manual about dispute settlement or arbitration, nor were we supplied with information on how to initiate dispute settlement or arbitration with either General RV or Thor Industries. Our phone messages and emails to Thor Industries Customer Service have gone unanswered – no one EVER picks up the telephone when we call. When we contacted the Draper, Utah General RV General Manager regarding arbitration with Thor Industries, he gave us a contact with General RV in Wixom Michigan, the Grand Rapids-area dealer where we picked up our vehicle. We have now way to engage with the manufacturer to initiate arbitration.

View full review
Loss:
$94000
Pros:
  • Lack of quality control during manufacturing process
Cons:
  • No customer support
  • Gross negligence in manufacturing
  • No arbitration process
Reason of review:
All the above except problems with payment
1 comment
Guest

UPDATE:THOR INDUSTRIES sent a repair person to the dealer to repair the full-wall slide on our RV. We retrieved it after 7 weeks at the dealer - and took it back the very next day as the slide STILL did not work. We seem to be caught in the...THOR TWILIGHT ZONE - where NOTHING EVER WORKS!

Company responded
Joe H Zgv
map-marker Las Vegas, Nevada

Holes in the rearend differrentiail. Will not hold fluid.

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Massive amount of corrosion. Holes are in the rear end. No help from anyone. The dealer is in LV Johnny Walker. Thor states is a ford problem. Ford states Is a Thor proplem. The dealer statee they ar not responsible for anything. I am at my wits end, the Coach is a Thor and brand new. is there anything you can do to help me. I am ready to call the media outlets in Las vegas. But please respond to me.
View full review
Loss:
$57000
Reason of review:
Poor customer service

Preferred solution: fix and return

1 comment
TMC Team
Thor Motor Coach Response

Thank you for sharing this experience. I have passed this information along to our Customer Support Team and someone will be contacting you. Thank you!

Company responded
John O Mci

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Elkhart, Indiana

And the list keeps growing!!!

The workmanship is awful. We have had issues from one end to the other. Overhead netting pulled out of the ceiling several warped doors, drawers that won't stay closed. The whole drawer unit under the stove fell off and dumped everything behind the cabinets. Several water leaks, the toilet overflowed in the middle of the night. Finding screws everywhere and loose one all over. On demand hot water tank is to small and won't stay set. Lights dim when I start my generator. Several screens are already broken as well as the blinds. There are just to many issues to list them all. One thing that really concerns me is how low the leveling jack are to the ground. You can't even cross a small speed bump without them dragging the ground. the camera system has been out off and on ever since we got it. Had a propane leak as soon as we got it on the heater leaking into the cabin. The dealership I bought it from has been good about fixing things but it usually takes a couple weeks to get it in and to get it back. Love the motorhome but HATE the workmanship and quality!!!
View full review
Loss:
$85000
Reason of review:
Bad quality

Preferred solution: Let the company propose a solution

4 comments
Guest

We can always hope that the Japanese will begin to build motor homes. Perhaps then there will be some quality. Afraid the American worker is too lazy (or stoned on *** to care about doing a good job.

Guest

David Ashley 1 min · As far as your tankless hot water heater goes, we had the same problem on our 2018 Eagle. We worked with Girard on this issue and found that it was not getting enough flow through it.

RV's are designed to conserve water, unfortunately the tankless system needs more flow. We had to remove the restricters from the faucets. Now it works great.

As far as the rest of the quality issues, I agree that these units are junk. We have 3 pages of problems that we have been fighting with Jayco to get repaired to no avail.

TMC Team
Thor Motor Coach Response

Thank you for sharing this experience. Our Customer Support team can be reached directly at 877-855-2867 (Mon-Thurs 8-5 and Fri.

8-4) or you can email me at TMCTeam@tmcrv.com. You can also private message me the last 8 of your VIN, Phone number and Email, and I will have one of our Customer Support team members contact you.

John O Mci
reply icon Replying to comment of Thor Motor Coach Response

I currently have the motorhome in the shop where we bought it to have these issues looke at and to repair and replace some of the things I had it in earlier for. I'm still very dissappointed in the workmenship.

My family are new to the RV world and were expecting to have a lot of adventures with this MH. Unfortunatlly everytime we go somewhere it it we find more things wrong or broken. I'm pretty handy and don't midn fixing a few minor things but I didn't expect for it ot turn into a full time job after paying $85,000 for it. We love the MH, that's why we chose yours is because if offered most everythig we wanted.

It has spent probably 1/3 of the time we've owned it at the dealership. Feels like we should be getting paid for all the time we haven't had it to use.

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